REFUNDS

A 15% restocking fee and Shipping & Handling fees will be assessed on all returned merchandise when opting for a refund of the original form of payment. The restocking fee will be waived if the return is due to company error or product defect.

Allow 7-10 business working days for your refund to post to your account.

Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.

Refunds can only be credited back to the same payment method used on the original order.

HairEmpire does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

Original Shipping & Handling fees are fully reimbursed if an error was due to a product defect or company error.